Hi, I'm Angelito

Securing Digital Frontiers & Optimizing Enterprise Infrastructure

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Core Competencies

The Blueprint of My Expertise.

Technical Support & IT Operations

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System Administration (SysAdmin)

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Entry-Level Cybersecurity Practitioner

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Expertise & Soft Skills

💻 Web Development & Infrastructure

Cyber Security & Penetration Testing

Kali Linux, Metasploit, Nmap, SQLmap

Intermediate

Development & Web Growth

GIT, SEO, Web Hosting, VS Code

Advanced

Network Analysis & Infrastructure

Wireshark, Cloudflare Config, SSL Certificates

Intermediate
⚙️ Technical Operations & Risk Management

Identity & Access Management (IAM)

Microsoft Dynamics 365, Salesforce, Active Directory

Advanced

Collaborative Infrastructure

Microsoft 365 Stack (Teams, SharePoint, OneDrive, Outlook), Slack

Advanced

Financial Risk & Fraud Mitigation

Chargebacks, Case Closures, Data Pattern Monitoring, Fraud Analysis

Intermediate

Featured Projects

Real-World Solutions & Technical Implementations.

Wireless Network Penetration Testing Lab

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Network Traffic Analysis & Threat Detection

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Phishing Awareness Simulation

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Active Directory & Access Control

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Career Progression Timeline

Evolving Expertise through Diverse Challenges.

L2 IT Support

Scholastic Philippines Inc.

February 2025 - Present
  • Workflow Optimization: Enhanced technical support efficiency by systematically tracking and prioritizing issues across all communication channels ensuring high-priority tasks reached rapid resolution through detailed documentation.

  • Identity & Access Management: Secured organizational infrastructure by overseeing the end-to-end user account process including the management of permissions, security policies, and robust access control protocols.

Customer Service Representative — Fraud Detection

Foundever Asia, Inc.

June 2023 - January 2025
  • Financial Risk Mitigation: Resolved complex fraud claims and minimized financial loss by executing strategic decisions on refunds (chargebacks), account balance adjustments, and case closures.

  • Proactive Threat Detection: Safeguarded user accounts from identity theft and unauthorized charges by continuously monitored data patterns to identify and prevent fraudulent activity.

Customer Service Representative — Non Voice

IBEX Global Solutions Inc.

February 2021 - April 2023
  • Multi-Channel Resolution: Delivered streamlined, high-accuracy support for complex customer inquiries involving pricing, order logistics, tracking, and payment processing.

  • Quality Benchmark Consistency: Consistently met and exceeded top-tier service standards and performance KPIs across chat and email platforms by adhering to industry best practices.

IT Support

Abatan River Community Life Tour

November 2018 - June 2020
  • Full-Stack Technical Management: Spearheaded end-to-end IT operations, encompassing network maintenance, hardware deployment, and infrastructure security for the entire organization.

  • Surveillance & System Integrity: Managed and maintained the health of critical user devices and CCTV security systems through proactive software updates and hardware troubleshooting.

IT Technical Support / Team Leader

Grolier International Inc.

June 2016 - April 2018
  • Infrastructure Reliability: Optimized IT infrastructure uptime by resolving hardware/software bottlenecks and configuring IP addresses to ensure stable network connectivity and server performance.

  • Data & Testing Operations: Lead the technical execution of on-site student testing at private institutions, managing server-side report generation and coordinating with stakeholders for digital result publication.

Technical Profile & Credentials

Where Complexity Meets Capability.

Angelito Tugap

IT Lead & Systems Administrator

🌍 Pinagsama Village Taguig City, Philippines

Contact Me

8+
Years Experience
10+
Projects Delivered
24/7
Available
5
Companies Served

EDUCATION

Bachelor of Science in Information Technology

ABE International Business College, Cubao Campus

2013 - 2017

Certifications & Trainings

Fundamentals of CompTIA A+ Core 1 (220-1201)
Udemy - 2026
Junior Security Analyst Intro
TryHackMe - 2025
Web Development
Excel Technical Skills and Career Center Inc. (TESDA) - August 2017
Creative Web Design
Excel Technical Skills and Career Center Inc. (TESDA) - July 2017
Ethical Hacking & Computer Ethics
ABE International Business College - August 2015
Computer Reformatting/OS Installation & Intro to C++/HTML
ABE International Business College - March 2014
Computer Hardware Servicing
NCII (TESDA) - December 2014
Multimedia Graphic Design (VECTOR ART)
ABE International Business College - March 2014

Ready to discuss your next project?