Hi, I'm Angelito
Securing Digital Frontiers & Optimizing Enterprise Infrastructure
Core Competencies
The Blueprint of My Expertise.
Technical Support & IT Operations
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System Administration (SysAdmin)
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Entry-Level Cybersecurity Practitioner
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Expertise & Soft Skills
💻 Web Development & Infrastructure
Cyber Security & Penetration Testing
Kali Linux, Metasploit, Nmap, SQLmap
Development & Web Growth
GIT, SEO, Web Hosting, VS Code
Network Analysis & Infrastructure
Wireshark, Cloudflare Config, SSL Certificates
⚙️ Technical Operations & Risk Management
Identity & Access Management (IAM)
Microsoft Dynamics 365, Salesforce, Active Directory
Collaborative Infrastructure
Microsoft 365 Stack (Teams, SharePoint, OneDrive, Outlook), Slack
Financial Risk & Fraud Mitigation
Chargebacks, Case Closures, Data Pattern Monitoring, Fraud Analysis
Featured Projects
Real-World Solutions & Technical Implementations.
Wireless Network Penetration Testing Lab
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Network Traffic Analysis & Threat Detection
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Phishing Awareness Simulation
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Active Directory & Access Control
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Career Progression Timeline
Evolving Expertise through Diverse Challenges.
L2 IT Support
Scholastic Philippines Inc.
- Workflow Optimization: Enhanced technical support efficiency by systematically tracking and prioritizing issues across all communication channels ensuring high-priority tasks reached rapid resolution through detailed documentation.
- Identity & Access Management: Secured organizational infrastructure by overseeing the end-to-end user account process including the management of permissions, security policies, and robust access control protocols.
Customer Service Representative — Fraud Detection
Foundever Asia, Inc.
- Financial Risk Mitigation: Resolved complex fraud claims and minimized financial loss by executing strategic decisions on refunds (chargebacks), account balance adjustments, and case closures.
- Proactive Threat Detection: Safeguarded user accounts from identity theft and unauthorized charges by continuously monitored data patterns to identify and prevent fraudulent activity.
Customer Service Representative — Non Voice
IBEX Global Solutions Inc.
- Multi-Channel Resolution: Delivered streamlined, high-accuracy support for complex customer inquiries involving pricing, order logistics, tracking, and payment processing.
- Quality Benchmark Consistency: Consistently met and exceeded top-tier service standards and performance KPIs across chat and email platforms by adhering to industry best practices.
IT Support
Abatan River Community Life Tour
- Full-Stack Technical Management: Spearheaded end-to-end IT operations, encompassing network maintenance, hardware deployment, and infrastructure security for the entire organization.
- Surveillance & System Integrity: Managed and maintained the health of critical user devices and CCTV security systems through proactive software updates and hardware troubleshooting.
IT Technical Support / Team Leader
Grolier International Inc.
- Infrastructure Reliability: Optimized IT infrastructure uptime by resolving hardware/software bottlenecks and configuring IP addresses to ensure stable network connectivity and server performance.
- Data & Testing Operations: Lead the technical execution of on-site student testing at private institutions, managing server-side report generation and coordinating with stakeholders for digital result publication.
Technical Profile & Credentials
Where Complexity Meets Capability.

Angelito Tugap
IT Lead & Systems Administrator
Contact Me
Phone Number:
0992-634-8232
Phone Number:
0956-003-0881
Email Address:
me@angelitotugap.com
8+
Years Experience
10+
Projects Delivered
24/7
Available
5
Companies Served
EDUCATION
Bachelor of Science in Information Technology
ABE International Business College, Cubao Campus
2013 - 2017
Certifications & Trainings
Fundamentals of CompTIA A+ Core 1 (220-1201)
Udemy - 2026
Udemy - 2026
Junior Security Analyst Intro
TryHackMe - 2025
TryHackMe - 2025
Web Development
Excel Technical Skills and Career Center Inc. (TESDA) - August 2017
Excel Technical Skills and Career Center Inc. (TESDA) - August 2017
Creative Web Design
Excel Technical Skills and Career Center Inc. (TESDA) - July 2017
Excel Technical Skills and Career Center Inc. (TESDA) - July 2017
Ethical Hacking & Computer Ethics
ABE International Business College - August 2015
ABE International Business College - August 2015
Computer Reformatting/OS Installation & Intro to C++/HTML
ABE International Business College - March 2014
ABE International Business College - March 2014
Computer Hardware Servicing
NCII (TESDA) - December 2014
NCII (TESDA) - December 2014
Multimedia Graphic Design (VECTOR ART)
ABE International Business College - March 2014
ABE International Business College - March 2014
Ready to discuss your next project?